Privacy Policy

Last updated: March 2026

1. Introduction

iCoach Software Pty Ltd ("iCoach", "we", "us", "our") is committed to protecting the privacy of individuals who visit our website, use our platform, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, organisation, and role when you contact us or request a demo.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
  • Technical Data: IP address, browser type, device information, and operating system.
  • Sports Performance Data: Positional and movement data derived from broadcast footage processed through our platform. This data relates to player performance in a professional sporting context.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our platform and services
  • Respond to enquiries and provide customer support
  • Process demo requests and manage client relationships
  • Send relevant communications about our products and services
  • Analyse usage patterns to improve user experience
  • Comply with legal obligations

4. Sports and Player Data

iCoach processes broadcast footage to extract positional and performance data. This data is derived from publicly available broadcast material. We do not collect biometric data, personal health information, or any data that identifies individual players beyond their publicly known identities in a professional sporting context.

All data generated through our platform is owned by the subscribing organisation (club, league, or federation) in accordance with their service agreement.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party providers who assist us in operating our platform (cloud hosting, analytics, email services).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact information submitted through our website is retained for the duration of the business relationship and a reasonable period thereafter.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

9. Cookies and Tracking

Our website uses essential cookies to ensure proper functionality. We may also use analytics tools to understand how visitors use our site. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: hello@icoachsoftware.com
Address: Southbank, Melbourne VIC 3006, Australia